Shipping policy

Last updated: August 10, 2026

Made-to-order fulfillment

Null404 products are made after you place an order. Our print-on-demand production partners manufacture, pack, and ship products directly to the delivery address entered at checkout. Production time is separate from carrier transit time.

The estimated production and delivery windows shown on a product page or during checkout are estimates, not guaranteed arrival dates. High order volume, product availability, weather, customs, carrier disruption, and peak seasons can cause delays.

Shipping charges

Available shipping methods and charges are shown at checkout before payment. Rates can vary by product, production partner, destination, and package count.

Split shipments

Products may be made by different production partners or facilities. A single order can therefore arrive in more than one package, on different days, with separate tracking numbers. A split shipment does not mean the remaining items were omitted.

Tracking

When tracking is available, we send it to the email address used at checkout after the production partner marks the package as shipped. Tracking can take several business days to begin showing carrier movement.

If tracking shows no movement for an extended period, or the estimated delivery window has passed, email social@null404.org with your order number.

International orders, customs, and duties

International shipments can be subject to import duties, taxes, customs fees, or carrier handling charges imposed by the destination country. Unless checkout explicitly says those charges are included, the recipient is responsible for paying them. Null404 does not control these charges and cannot predict their amount.

Customs processing may delay delivery. Customers are responsible for providing any information their local customs authority or carrier requires.

Address changes and delivery problems

Review the delivery address carefully before placing an order. Contact us immediately if an address is incorrect. We cannot guarantee a correction after production or fulfillment has started.

Null404 is not responsible for delays caused by an incorrect or incomplete address. If a package is returned to the production partner, contact us so we can review available reshipment options and any associated costs.

If tracking reports a package as delivered but you cannot locate it, check the delivery area, other household members, neighbors, and the carrier first. Then contact us promptly with your order number and tracking information. We will help investigate, but carrier-confirmed delivery does not automatically qualify for a refund.

Damaged, incorrect, or missing items

If an item arrives damaged, has a production defect, differs from the ordered product, or is missing from a completed shipment, follow the instructions in our Refund Policy. Keep the item and packaging until we finish reviewing the issue.

Contact

Shipping questions: social@null404.org

This policy does not limit rights that cannot legally be excluded in your location.