Refund policy
Last updated: August 10, 2026
Null404 products are made to order. We want to fix genuine production and fulfillment failures while keeping expectations clear for products manufactured specifically after checkout.
Damaged, defective, incorrect, or incomplete orders
Contact social@null404.org within 30 days of delivery if an item:
- Arrives damaged.
- Has a manufacturing or printing defect.
- Is materially different from the item ordered.
- Has the wrong product, design, color, or size because of a fulfillment error.
- Is missing after all packages in a split shipment have been delivered.
Include your order number, a description of the problem, clear photographs of the full item and affected area, and a photograph of the shipping label or packing slip when the wrong item was received.
Keep the product and original packaging while the claim is reviewed. If the claim is approved, Null404 will arrange an appropriate replacement or refund. Do not mail an item to the address on its shipping label unless we provide written return instructions.
Size selection and change of mind
Product pages include available garment measurements or provider size guides. Please compare those measurements with an item you already own before ordering.
Because products are made to order, we generally cannot replace or refund an item when the ordered size, color, product, or shipping address was selected incorrectly, or when the customer changes their mind. Contact us anyway if something went sideways; we will review what options are actually available.
Cancellations and order changes
Contact us immediately after ordering. We may be able to cancel or edit an order before it enters production, but we cannot guarantee changes once production has started.
Returns authorized by Null404
Do not return merchandise without written authorization. If we approve a return for a reason other than a production or fulfillment error, the item must be unworn, unused, unwashed, and in its original condition. The customer is responsible for authorized return shipping unless applicable law or our written instructions state otherwise.
Null404 does not charge a blanket restocking fee. Any deduction permitted by law - for example, loss in value caused by handling beyond what was necessary to inspect an item - will be explained before the return is completed.
Refund timing
Approved refunds are issued to the original payment method. Banks and card issuers can take additional time to post a refund after Shopify processes it. Original shipping charges are refunded only when required by law or when Null404 confirms a production or fulfillment error affecting the full order.
Final-sale exceptions
Gift cards and products explicitly marked final sale cannot be returned except when defective, incorrectly fulfilled, or otherwise required by law.
Consumer rights
This policy does not limit statutory warranties, withdrawal rights, or other consumer protections that cannot legally be excluded in the customer's location. Where local law provides stronger rights, those rights apply.
Contact
Refund and order support: social@null404.org